Request data deletion

Request through Messenger

You can also send delete my data to the participating business Page. This opens a staff review and stops appointment reminders. It does not instantly erase records or cancel appointments. Send forget this chat if you only want to clear the unfinished conversation.

What to include

1. The business Page you messaged, such as Purrthebestclub.
2. The name used for the conversation or appointment, and the approximate date of your interaction.
3. An appointment reference, if you have one, and which records you want removed.
4. An email address where Jour can reply, if it differs from the one you are sending from.

Do not send your password, access token, government ID, medical records or payment details. Jour may ask you to confirm the request from the same Messenger account, or provide another minimal detail, to verify ownership.

How the request is handled

1. Locate and verify. Jour checks which business and customer records the request concerns and verifies ownership before changing information.
2. Review the records. This can include your stored profile, conversation state, reply and delivery records, staff requests, appointment records and linked Calendar information.
3. Remove eligible information. Jour manually deletes or de-identifies information that can be removed and explains any records that need to be retained and why.
4. Confirm the outcome. Jour replies with the result, any remaining steps and any applicable limits. Ask for an update by replying to the same email thread.

There is no instant automated deletion endpoint or fixed automatic completion guarantee. Requests are handled in line with applicable requirements; any verification or unresolved appointment issue will be discussed with you.

Appointments and other services

Tell Jour whether an upcoming appointment should also be cancelled. A deletion email does not by itself confirm cancellation. For ordinary booking changes, contact the business through Messenger and complete its confirmation steps.

This request covers information handled through Jourvis. It does not delete your Facebook account, messages retained independently by Meta, or records held outside the platform by a business. Backups and service-provider copies may follow separate retention processes. Jour will explain known limits relevant to your request.

Questions or corrections

You can use the same inbox for access, correction or privacy questions. Read the privacy policy for information about processing and service providers.