Privacy policy

Who operates the service

Jour operates Jourvis. For privacy questions, requests or support, contact jourdesepalacio@gmail.com.

The platform supports connected businesses through Facebook Messenger. A business may also hold information outside this platform under its own privacy practices. The current Purrthebestclub demonstration uses the fictional business testdentist.

Information processed

• Messages and identifiers: the message you send, its time and message ID, the business Page ID and your Page-scoped Messenger identifier.
• Details you provide: your name, an email address when needed for appointment invitations and updates, requested service, preferred date and time, and information needed to handle a request.
• Service records: appointment details and changes, staff requests, conversation state, generated replies, delivery status and records of provider operations.
• Support correspondence: information you send directly to Jour when asking for help or exercising a privacy choice.

Please share only what is needed for administrative inquiries or appointments. Avoid sending medical records, government identification documents, payment-card details or other unnecessary sensitive information.

Why information is used

Information is used to identify the correct business and conversation, understand your request, answer from approved business information, arrange or change appointments after confirmation, save requests for staff, deliver replies, prevent duplicate actions and investigate errors or privacy requests.

The receptionist is an automated administrative service. It does not provide diagnosis or medical treatment. A staff request being saved does not mean that a person has already accepted it.

Service providers

Hosting and site delivery

Infrastructure used to host, serve and deliver these public information pages.

Messaging and service coordination

Services used to receive your messages, route requests to the correct business and deliver replies.

Cloud data and service records

Services used to store business information, customer details, conversation state, appointment records and requests for staff.

AI-assisted request processing

Services used to interpret messages and identify request details. Messages that need interpretation may be processed with relevant business information and conversation or appointment context. Simple commands can be handled without AI processing.

Appointment scheduling

Services used to check availability and store or update appointment events after confirmation.

Security and reliability

Infrastructure used to restrict access, validate incoming requests, prevent duplicate actions and investigate service errors.

Support correspondence

Email services used to receive and respond to support, privacy and deletion requests you send to Jour.

These service providers may process limited personal data only as needed to provide their part of the service. Depending on where their infrastructure operates, some processing may occur outside the Philippines. A messaging or email provider may also process information independently under its own privacy practices when you use its service.

Jour and authorized business staff can access information needed to handle your request and operate the service. The application checks appointment ownership, confirmation and booking results.

Storage and retention

For the testdentist demonstration, unfinished conversation context expires after 24 hours and confirmation proposals expire after 15 minutes. Routine cleanup removes delivered or failed reply text after seven days, when it is no longer needed for an unresolved operation or a retention hold.

For inquiries without appointment records, open staff requests or other holds, names and email addresses are removed after 30 days without a new message. Eligible inactive conversation identifiers and terminal delivery records are removed after 90 days. Appointment records are reviewed for cleanup 90 days after the later of the appointment end or last change; connected-service records are reviewed before erasure. Other participating businesses may require different disclosed periods for their services and legal obligations.

Upcoming appointments, unresolved changes, privacy requests and records subject to a necessary retention hold remain available until their purpose is resolved. Expiry of chat context never cancels an appointment. Routine cleanup does not imply that every record is automatically deleted on a fixed date.

The service stores generated replies, structured conversation state and operational records. It does not routinely save complete processing logs of production conversations. Backups and provider systems follow separate retention processes. Jour reviews deletion requests and explains any records that must remain and why.

Optional appointment reminders

Where enabled for a business, you may request a Messenger reminder for a confirmed appointment. Reminders depend on your permission, the current appointment, delivery hours and the messaging provider’s permitted delivery window. They are not guaranteed. Send stop reminders to opt out without cancelling an appointment. The demonstration does not send automatic unfinished-booking or promotional follow-ups.

Your choices and requests

You can send forget this chat to clear an unfinished conversation or delete my data to open a deletion review and stop reminders. A deletion request does not by itself cancel an appointment.

Email jourdesepalacio@gmail.com to ask about access, correction, deletion, or an objection to further use of your information. Rights and any applicable exceptions depend on the law that applies to your request. Reasonable verification may be needed to protect another person's records.

See the data deletion instructions for what to include and how requests are handled. Deleting app records does not delete your Facebook account or automatically remove records kept independently by Meta or a business.

These information pages

Jour has not added advertising, analytics or a data-collection form to this website. The website host may process standard request information, such as an IP address, browser information and access time, to serve and secure the pages. Email links open your email application; sending an email shares its contents with Jour's support inbox.

Changes and contact

Changes will be published here with an updated effective date. Questions about this notice or how your information is handled can be sent to Jour at jourdesepalacio@gmail.com.